Best m-Government Service Award

"I want UAE Government services to be delivered to the public through mobile phones" 

- HH. Sheikh Mohammed bin Rashid Al Maktoum

The Government of the United Arab Emirates launches its second cycle for “Best m-Government Service Award” which aims to motivate government agencies to provide innovative solutions in the field of smart phone applications, mobile websites and SMS.

This year’s Award will run on three levels: National, Arab and International in the following new categories which include eight sectors: Health, Education, Environment, Social Affairs, Safety & Security, Tourism, Trade Economy and Transportation & Infrastructure.

One Special Award worth AED 1 million will be reserved for University Students in the United Arab Emirates competing in cooperation with UAE Federal Government Entities.

Submission will be open on 11th of December until the 18th of December, 2014.








About The Award

The “Best m-Government Service Award” is an annual award that stems directly from the newly launched Mobile Government vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President,  Prime Minister and Ruler of Dubai which aims to stimulate and encourage government entities to provide creative and  innovative solutions via smart phone applications and mobile phones. It will also ensure access to government services around the clock that are easy, efficient and transparent to meet the public needs and exceed their expectations.

The "Best m-Government Service  Award” is open for UAE Federal government Entities and  local government entities in addition  to governments from the Arab region and the World. The award also targets UAE university students.

The m-Gov award will focus on any government service delivery solution provided via your mobile phone using any of the below means:

  1. Smart phone Applications  (mainly iOS, Android, Blackberry OS, and Windows Phone)
  2. Mobile Web solutions
  3. SMS solutions

How to Submit

Submission will open on 11th of December and will close on the 18th of December, 2014.

  • An electronic form will be available online for your submissions.
  • All applications submitted must include a video explaining the solution/application, its main benefits, and the approach taken to build it. The video must include Arabic and English subtitles.
  • Provide a URL for the application.

Winners will be announced at the Government Summit in February 2015

Jury Panel

The jury will be a team of mobile technology experts and Government Service improvement experts from across the Globe.

Assessment Criteria

Efficiency and Effectiveness

This criterion focuses on the efficiency in terms of improving the service productivity such as reducing the time and effort and cost associated with the delivery of the service as well as the effectiveness of the m-application/solution and ability to solve a problem that deals with Public Service with high level of impact on society.

  • Simple way to provide services
  • Minimized number of steps to service provision
  • Cost effective (customer and entity)
  • Usage and Impact on customer and society
  • Increased Customer Satisfaction

Ease of Use

This criterion focuses on the functionality that supports mobile transactions with high ease of use and satisfaction for interactions between the public and businesses and between governments. This includes but is not limited to:

  • Seamless User Experience: Easy navigation with friendly design (Look and Feel)
  • Notifications
  • Easy to integrate with other applications
  • Multiple languages
  • Securely complete transactions
  • User support
  • Multiple platforms : iOS, Android, Blackberry OS, Windows Phone

Innovation

This criterion focuses on the "Wow!" factor - that is, the innovative use of technology or stand-out approaches for combining ideas in a  creative and collaborative manner and developing a solution that is unique, original and new focusing on life event services that impact overall customer experience.

  • "Wow" factor!!
  • Comprehensive application catering for more services
  • Integrated life event services

Best m-Government Service on the National Level in the following categories:

Categories

  • Health
  • Education
  • Environment
  • Social Affairs
  • Safety & Security
  • Tourism
  • Trade & Economy
  • Transportation & Infrastructure

Who can participate

All UAE Federal and Local Government entities can participate with a maximum of one submission per category. The submission form will be available on the portal shortly.

Rules

  • The mobile solution/application must be related to a core business/service offered to external customers.
  • The mobile solution/application must be a public service offered to individuals G2C or to Businesses G2B and NOT a Government to Government service G2G.
  • The relevant government entity can NOT submit more than one application in the same category.
  • More than one government entity can participate with a joint submission with the key entity taking lead in the submission
  • All applications can be in Arabic or English or Bilingual.
  • The mobile solution/application must be a working application.
  • If the mobile solution is an application, it must be available in at least one of the apps stores (iOS, Android, Blackberry OS, Windows Phone)
  • All applications submitted must include a video explaining the application, it's main benefits, and the approach taken to build it.
  • All submitted videos should have the following specifications:
    a. Aspect Ratio 16:9
    b. 1080p HD
    c. Source File “avi”
    d. Max 3 mins

Best M-Government Service by University Students

in cooperation with UAE Federal government entities

Categories

  • Health
  • Education
  • Environment
  • Social Affairs
  • Safety & Security
  • Tourism
  • Trade & Economy
  • Transportation & Infrastructure

Who can participate

All registered students enrolled in one of UAE universities/colleges are eligible to participate. Students cannot participate individually, and must be a group of two as minimum and six as maximum.  They MUST work on a solution in cooperation with a UAE Federal entity. 

The winner of “Best m-Government Service” award for Students from Universities in the UAE will be awarded AED 1,000,000.
The monetary award will be split equally between the university and the winning team from the same. 

Rules

  • Students cannot participate as individuals.
  • All registered students and currently enrolled in one of the universities/colleges in the UAE are eligible to participate.
  • The team can submit more than one application.
  • Universities in the UAE can participate with more than one team.
  • The university/ college has to be a credited academic institution from its respective country. 
  • Students must be a group of two as minimum and six as maximum. 
  • The mobile solution/application must be related to a Federal Government service (G2C, G2B and not G2G)
  • The mobile solution/application must be developed in-house by the participating students.
  • All applications can be in Arabic or  English or Bilingual.
  • All applications submitted must include a video explaining the application, it's main benefits, and the approach taken to build it.
  • All submitted videos should have the following specifications:
    a. Aspect Ratio 16:9
    b. 1080p HD
    c. Source File “avi”
    d. Max 3 mins

Best m-Government Service on the International Level in the following categories:

Categories

  • Health
  • Education
  • Environment
  • Social Affairs
  • Safety & Security
  • Tourism
  • Trade & Economy
  • Transportation & Infrastructure

Who can Participate

All non-Arab government entities can participate with a maximum of one submission per category. The submission form will be available on the portal shortly.

Rules

  • The mobile solution/application must be related to a core business/service offered to external customers.
  • The mobile solution/application must be a public service offered to individuals G2C or to Businesses G2B and NOT a Government to Government service G2G.
  • The relevant government entity can NOT submit more than one application in the same category.
  • More than one government entity can participate with a joint submission with the key entity taking lead in the submission
  • All applications can be in Arabic or English or Bilingual.
  • The mobile solution/application must be a working application.
  • If the mobile solution is an application, it must be available in at least one of the apps stores (iOS, Android, Blackberry OS, Windows Phone)
  • All applications submitted must include a video explaining the application, it's main benefits, and the approach taken to build it.
  • All submitted videos should have the following specifications:
    a. Aspect Ratio 16:9
    b. 1080p HD
    c. Source File “avi”
    d. Max 3 mins

Best m-Government Service on the Arab Level in the following Categories:

Categories

  • Health
  • Education
  • Environment
  • Social Affairs
  • Safety & Security
  • Tourism
  • Trade & Economy
  • Transportation & Infrastructure

Who can participate

All UAE Federal and Local Government entities can participate with a maximum of one submission per category. The submission form will be available on the portal shortly.

Rules

  • The mobile solution/application must be related to a core business/service offered to external customers.
  • The mobile solution/application must be a public service offered to individuals G2C or to Businesses G2B and NOT a Government to Government service G2G.
  • The relevant government entity can NOT submit more than one application in the same category.
  • More than one government entity can participate with a joint submission with the key entity taking lead in the submission
  • All applications can be in Arabic or English or Bilingual.
  • The mobile solution/application must be a working application.
  • If the mobile solution is an application, it must be available in at least one of the apps stores (iOS, Android, Blackberry OS, Windows Phone)
  • All applications submitted must include a video explaining the application, it's main benefits, and the approach taken to build it.
  • All submitted videos should have the following specifications:
    a. Aspect Ratio 16:9
    b. 1080p HD
    c. Source File “avi”
    d. Max 3 mins

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Frequently Asked Questions


  1. Can I submit more than one  application per category?

    • You can only submit one application per category however you can submit more than one application in different categories

  2. Can I submit the same application in multiple categories?

    • You can only submit the application in one category

  3. What if the application is relevant to more than one category.

    • You can submit in the category that is most relevant to the application

  4. Can two entities take part in submitting one joint application?

    • yes with the key entity taking lead in the submission

  5. What language does the application have to be in?

    • it can be submitted an either English or Arabic or Both” not applicable for participations in the international level”

  6. Will different forms of applications/ solutions ( SMS, Mobile website, mobile App )be evaluated differently?

    • No, they will be evaluated equally based on the award criteria which focus on Efficiency and Effectiveness, Ease of use and Innovation. 

  7. If the application/solution includes more than one service, can I apply in different categories?

    • Multiple services within one application/ solution is considered one submission and must be submitted only once and in the relevant category.

  8. Do I have to submit in all Operating System platforms?

    • No you only have to submit in one operating platform and these are the platform

      • For Android version 4.0 and above. 

      • For iPhone IOS 7 and above.

      • For Blackberry OS 10

      • For Windows Mobile 8

  1. Why do I need to submit a video?

    • The video to explain the solution and approach taken to build it along with the main benefits

  2. What are the video specifications?

    • The video must be at least 1 minute long and does not exceed 3 minutes.

    • The video must be shot in full HD 1080p , and formats can include MP4, AVI & Mpeg

FAQ’s Students

  1. What educational degree I have to be in to participate

    • All graduate and undergraduate students can participate including those studying for a diploma, higher diploma and doctorate.

  2. I am not in the main campus can I still participate?

    • All branches of the university/college can participate

  3. I am not an Emiraty can I participate?

    • All students enrolled full time in any approved University/College approved by the ministry of higher education can participate

  4. Can I be in more than one team?

    • yes

  5. Can my team apply for more than one application?

    • Yes as long as your team consists of two or more members

  6. Can we work with more than one entity for one application?

    • Yes as long as you coordinate with the main entities representatives.

  7. I will graduate right after I submit my application can I still participate?

    • Yes

Best m-Government Service Award Winners - First Cycle 2013